General Terms and Conditions (GTC)
The General Service Terms and Conditions (“GTC”) encompass the general contractual conditions applicable to the use of the online store operated by e-Szolgálat Ltd., as the service provider (“Provider”). Please avail of our services only if you agree with all its points and consider them binding upon yourself. This document is not filed; it is concluded exclusively in electronic form (does not qualify as a contract in writing), and does not refer to any code of conduct. Upon ordering, each Customer receives a unique contract.
Provider’s details:
Name of the provider: e-Szolgálat Ltd.
Headquarters of the provider: 2800 Tatabánya, Dózsakert 64/2, Hungary
Contact details of the provider for customer relations, regularly used email address: info@webshoptoapp.com
Company registration number: 11 09 015735
Tax number: 14856251-1-11
Telephone numbers: +43 650 276 3203
Language of the contract: English
Basic Provisions
1.1. For issues not regulated in this Policy, and for the interpretation of this Policy, Hungarian law shall prevail, with particular regard to the provisions relevant to the Civil Code of 2013 Act V. (“Ptk.”) and the Act CVIII of 2001 on certain aspects of electronic commerce services and information society services. Mandatory provisions of the applicable laws shall apply to the parties without any specific stipulation.
1.2. Scope and amendment of the GTC. The Provider publishes amendments to the GTC on the website. The amended GTC become effective from the day of publication. By using any Service after the date of amendment, the User also accepts the amendment of the GTC. If the User does not accept the amended terms, they may terminate their contract by extraordinary termination in writing within 8 days after the amendments come into effect.
1.3. Copyrights
The User acknowledges that all information on webshoptoapp.com website is protected by copyright, and the owner of the website and the copyright holder of the content related to the website is the Provider. It is illegal to download, use, store, process, or sell any content displayed on webshoptoapp.com website in any form. Data or content from the webshoptoapp.com website may only be taken or copied with written permission and referencing this website. The Provider reserves all rights to every element of its service, including domain names. Utilization of the Service does not grant the right to decompile, reverse-engineer, or otherwise infringe on the Provider’s intellectual property rights. It is illegal to adapt, decode, or use any application that can modify the website or any part of it.
1.4. Availability: Weekdays between 9-18 hours (CET).
Data Management Rules
1.5. The privacy policy is available in the footer of the website.
Range of Products and Services Available for Purchase
1.6. The displayed product is a Service, under which the Customer sends the accessibility of their webshop, and the Provider creates an unlimited number of downloadable applications from this webshop, which will officially be available in the Google Play Store and the Apple Store as long as the Customer pays the monthly fee under the terms of the individual contract.
1.7. The Service includes both the development and the maintenance of the app, which is available on a monthly subscription basis.
1.8. In case a promotional price is introduced, the Provider fully informs Users about the duration of the promotion.
Order Process
1.9. The order process: The Customer indicates their intention to order by submitting the data found on the form, but this does not qualify as an order yet. In response, the Provider reviews the webshop and addresses in their reply whether the requested development can be carried out. At this time, the quality and content of the webshop are also reviewed because certain non-optimized or certain content webshops cannot be developed into applications. If the webshop meets the criteria, the Customer receives the individual contract, under which they can pay the app fee through the Stripe payment system. The completion deadline is 30 working days from the day following the receipt of payment. The Customer receives the accessibility of the individual website for push messages via email.
1.10. In case of data entry errors, both the Provider and the Customer shall notify each other.
1.11. Description of Payment Options, Delivery Methods
1.12. The provider’s webshop is obliged to immediately confirm the arrival of the customer’s order electronically to the customer.
Processing and Fulfillment of Orders
1.13. Orders are processed within 24 hours.
1.14. General fulfillment deadline is within 30 working days from the day following the confirmation of payment. If the Provider fails to meet this deadline, the total order amount shall be refunded to the Customer.
Right of Withdrawal
1.16. The product is a digital product; the right of withdrawal is not applicable.
Warranty, Guarantee
1.18. In case of non-timely performance, the Provider offers a money-back guarantee.
Complaint Handling
1.19. The Provider responds to questions and complaints at the contact details found in the “Provider’s details” section. Video calls can also be requested in English and Hungarian. If possible, the Provider immediately investigates and seeks to resolve oral complaints on the spot. If immediate resolution of an oral complaint is not possible, due to the nature of the complaint or if the Customer disagrees with the handling of the complaint, then the Provider is obliged to consider handling it. In the case of written complaints, the Provider shall substantively respond within 30 days. Actions under this contract mean the submission of a complaint in electronic mail form and its handling. In case of rejection of the complaint, the Provider informs the Customer electronically about the reasons for rejection.
Miscellaneous Provisions
1.20. The Provider and the User try to settle their disputes amicably. The User and the Provider stipulate the jurisdiction of the Central District Court of Pest for any potential legal disputes arising under this Policy that cannot be settled by agreement within 30 (thirty) calendar days.
1.21. The Customer uses the services at their own risk and agrees that the Provider excludes liability for any material and non-material damages incurred during the use of the service to the fullest extent permitted by law, i.e., is not liable for them. The limitation of liability does not apply to liability for intentional misconduct or for breaches of contract that damage human life, physical integrity, or health. Specifically, the Provider excludes liability to the fullest extent permitted by law for indirect or consequential damages, including but not limited to lost profits, lost revenue, interruption of business, loss of data, or loss of goodwill.
1.22. Force Majeure – Vis maior
Force majeure refers to any extraordinary event occurring after the conclusion of the contract that makes the performance of the contract impossible, which could not have been foreseen by the contracting parties, could not have been averted, and is not attributable to the conduct of either party. Such events may include states of emergency, strikes, wars, revolutions, terrorist acts, natural disasters, fires, floods, epidemics, quarantine restrictions, transport embargoes, death of the Provider, etc.
In the event of force majeure, both parties are relieved from their obligations under the contract, and the period of force majeure does not count towards the Provider’s agreed availability.
March 4, 2024.